FAQ Category: GENERAL QUESTIONS

What is Electronic Visit Verification (EVV)?

A: Electronic Visit Verification (EVV) is an electronic system caregivers use to clock in and out that documents when a service delivery visit begins and ends.

When did this start? I’ve never heard of EVV before.

A: Starting January 30, 2022, caregivers must use EVV for each shift. The Arizona Health Care Cost Containment System (AHCCCS) se- lected Sandata as the Electronic Visit Verification (EVV) vendor.

如果我因以下原因无法打卡，该怎么办？

A: When issues arise and you are unable to clock in/out, an adjustment to the shift or a manual time entry will need to be made by the CDCN administrative team. Please call CDCN to resolve the error in a timely manner, in order to prevent a delay in payment. The caregiver’s manual time entries […]

What if I submit time on a paper timesheet?

A: All caregivers must submit time through an approved EVV option. EVV will be your new timesheet. Paper timesheets will only be ac- cepted for Dates of Service up to the EVV launch date (January 30, 2022).

我在门户网站上提交时间。我还能这样做吗？

所有时间都必须通过 EVV 提交。EVV 是您的新时间表。唯一的例外是病假、门户到门户时间和培训时间，这些时间将以纸质形式提交。

What are the approved EVV options I can use to submit my time?

A: There are three approved ways to submit EVV shifts:

Are there free cell phones available for EVV?

A: Cell phones may be provided to caregivers by the state. The state may also furnish a Fixed Visit Verification Device in approved circumstances.

Will there be information sessions where I can get more information?

A: AHCCCS is planning to host multiple information sessions for members and caregivers in the near future. Please continue to refer to the AHCCCS website for the most updated information. We also encourage you to subscribe to the email notification list to receive updated information on the EVV initiative, including outreach and training information. The […]

Will I get paid faster using the mobile app?

A: Using the mobile app does not change your pay schedule. It does however, reduce common errors found on paper timesheets that can delay your pay, so you are more likely to be paid on time.

How much does it cost to download the mobile app?

A: The mobile app is free to download.