{"id":2397,"date":"2025-11-13T04:30:23","date_gmt":"2025-11-13T04:30:23","guid":{"rendered":"https:\/\/staging-prod-fl.cdcndevelopment.com\/?page_id=2397"},"modified":"2025-11-13T04:36:44","modified_gmt":"2025-11-13T04:36:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.consumerdirectfl.com\/tl\/resources\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2397\" class=\"elementor elementor-2397\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b98bea7 e-flex e-con-boxed e-con e-parent\" data-id=\"b98bea7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73acb07 elementor-widget elementor-widget-heading\" data-id=\"73acb07\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fa76f elementor-widget elementor-widget-heading\" data-id=\"b2fa76f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Below you\u2019ll find answers to the questions we are asked most frequently about Consumer Direct Care Network Washington and our role as the Consumer Directed Employer (CDE) for Washington\u2019s Department of Social and Health Services. These frequently asked questions are updated regularly.<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a2537f e-con-full e-flex e-con e-child\" data-id=\"3a2537f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-513b33d elementor-widget elementor-widget-shortcode\" data-id=\"513b33d\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"custom-faq-wrapper\">\n            \n            <div class=\"custom-faq-pills\">\n\n                            \n            <\/div>\n\n            \n            <div class=\"wa-custom-faq-wrapper sidebar\">\n\n                    \n                        <div class=\"wa-custom-faq-sidebar\">\n\n                            \n                                <button class=\"wa-custom-faq-btn active\" data-category=\"44\">GENERAL QUESTIONS<\/button>\n\n                            \n                                <button class=\"wa-custom-faq-btn\" data-category=\"47\">REGISTRATION QUESTIONS<\/button>\n\n                            \n                                <button class=\"wa-custom-faq-btn\" data-category=\"48\">LOGGING AND APPROVING TIME QUESTIONS<\/button>\n\n                                                    <\/div>\n                        \n                    \n                    <div class=\"wa-custom-faq-content sidebar\">\n\n                                                \n                        <div class=\"wa-custom-faq-back\">\n                            <span class=\"wa-custom-faq-back-arrow\"><svg height=\"48\" viewbox=\"0 0 48 48\" width=\"48\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <circle cx=\"24\" cy=\"24\" fill=\"white\" r=\"24\"><\/circle>\n                            <path d=\"M19.825 25L25.425 30.6L24 32L16 24L24 16L25.425 17.4L19.825 23H32V25H19.825Z\" fill=\"#003764\"><\/path><\/svg><\/span> <span class=\"wa-custom-faq-back-text\">Back<\/span>\n                        <\/div><!-- faq accordion: start -->\n\n                        \n                        <div class=\"wa-custom-faq-main-block\">\n\n                            \n                                <div class=\"wa-custom-faq-subheading\">\n                                    <p><\/p>\n                                <\/div>\n                                \n                            \n                            <div class=\"custom-faq-accordion\">\n                                \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What is Electronic Visit Verification (EVV)?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: Electronic Visit Verification (EVV) is an electronic system caregivers use to clock in and out that documents when a service delivery visit begins and ends.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">When did this start? I\u2019ve never heard of EVV before.<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: Starting January 30, 2022, caregivers must use EVV for each shift. The Arizona Health Care Cost Containment System (AHCCCS) se- lected Sandata as the Electronic Visit Verification (EVV) vendor.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What if I am unable to clock in\/out for such as one of the following reasons:<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<ol class=\"wp-block-list\">\n<li>I forgot to clock in\/clock out<\/li>\n\n\n\n<li>My phone or tablet t was was not working<\/li>\n\n\n\n<li>The App is not working<\/li>\n\n\n\n<li>I don't have a phone or tablet<\/li>\n\n\n\n<li>My member had an emergency<\/li>\n\n\n\n<li>I clocked in\/out at the wrong time<\/li>\n<\/ol>\n\n\n\n<p>A: When issues arise and you are unable to clock in\/out, an adjustment to the shift or a manual time entry will need to be made by the CDCN administrative team. Please call CDCN to resolve the error in a timely manner, in order to prevent a delay in payment. The caregiver's manual time entries will be monitored by CDCN, and paper documentation may be required.<\/p>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What if I submit time on a paper timesheet?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: All caregivers must submit time through an approved EVV option. EVV will be your new timesheet. Paper timesheets will only be ac- cepted for Dates of Service up to the EVV launch date (January 30, 2022).<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">Isinusumite ko ang oras sa web portal. Pwede ko pa ba itong gawin?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: No. All time must be submitted through EVV. EVV is your new timesheet. The only exceptions will be for sick time, portal to portal time, and training time - which will be submitted on paper.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What are the approved EVV options I can use to submit my time?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: There are three approved ways to submit EVV shifts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Sandata mobile app. This requires a smart phone or device with location services.<\/li>\n\n\n\n<li>The consumer\/client landline located in their home.<\/li>\n\n\n\n<li>The Sandata alternative device (Fixed Visit Verification Device, FVVD) located at the client's home.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">Are there free cell phones available for EVV?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: Cell phones may be provided to caregivers by the state. The state may also furnish a Fixed Visit Verification Device in approved circumstances.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">Will there be information sessions where I can get more information?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: AHCCCS is planning to host multiple information sessions for members and caregivers in the near future. Please continue to refer to the AHCCCS website for the most updated information. We also encourage you to subscribe to the email notification list to receive updated information on the EVV initiative, including outreach and training information. The link to subscribe is located on the AHCCCS website.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">Will I get paid faster using the mobile app?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: Using the mobile app does not change your pay schedule. It does however, reduce common errors found on paper timesheets that can delay your pay, so you are more likely to be paid on time.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">How much does it cost to download the mobile app?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A: The mobile app is free to download.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">Who is Consumer Direct Care Network Virginia (CDVA)?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What programs does CDCN serve?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">How long has CDCN been in business?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What is CDCN\u2019s role as the F\/EA?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.<\/p>\n        <\/div>\n    <\/div>\n\n                                <\/div>\n\n                        <\/div><!-- faq accordion: end-->\n                    <\/div>\n            <\/div>\n    <\/div>\n    \n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Below you\u2019ll find answers to the questions we are asked most frequently about Consumer Direct Care Network Washington and our role as the Consumer Directed Employer (CDE) for Washington\u2019s Department of Social and Health Services. These frequently asked questions are updated regularly.<\/p>","protected":false},"author":8,"featured_media":0,"parent":235,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2397","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Florida - Consumer Direct Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.consumerdirectfl.com\/tl\/resources\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Florida - Consumer Direct Care\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Below you\u2019ll find answers to the questions we are asked most frequently about Consumer Direct Care Network Washington and our role as the Consumer Directed Employer (CDE) for Washington\u2019s Department of Social and Health Services. 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